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Return Policies

GENERAL RETURN POLICY

The General Return Policy agreement applies to all items excluding special orders and the Perfect Sleep Center. Items that apply may be returned within 7 days of delivery or pick-up of the item(s) for full in-store credit. In-store credit must be used within one year of issuance. If the customer does not want in-store credit, the item(s) may be returned in exchange for a refund of the purchase price, less a 10% restocking fee. All small tag accessory items returned are available for a full refund. Any delivery fee paid by customer is non-refundable and customer will be charged an additional delivery fee for pick-up of the item(s) to be returned. All items must be returned in good condition, or no refund, exchange or in-store credit will be provided. After 7 days, the merchandise is non-returnable.

SPECIAL ORDER ITEMS

This applies to all items that show as “S/O” on your receipt. These items are considered special order items because Crowley Furniture & Mattress is ordering to your unique specifications. Modifications may not be made to these orders. In the event you must cancel or return, a minimum 25% cancellation fee will apply. Delivery fees are non-refundable. Item(s) must be returned within 7 days of delivery or pick-up. After 7 days, the merchandise is non-returnable.

PERFECT SLEEP CENTER

This includes all Perfect Sleep Center mattresses, foundations and bedding accessories. Once delivered or picked-up, all mattresses, foundations and bedding accessories are non-returnable. Refer to Perfect 30 mattress 90-Night Comfort Guarantee for exceptions.

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