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Customer Care

taking care of our customers for over 60 years.

Our team at Crowley Furniture & Mattress wants you to have the best experience possible everytime you shop with us. We believe customer care means being there to support you through the entire purchasing process - from the day you purchase to the day its delivered in your home.

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request service

We hope you have a great experience with Crowley Furniture & Mattress throughout the process. If you need further assistance on a purchase, our Customer Care Team is here to help.

REQUEST SERVICE

OR CALL (816) 781-8002

OFFICE HOURS: Monday through Friday 8:30am - 4:30pm

order status

Need an update on an order?

ORDER STATUS

OR CALL (816) 781-8002

OFFICE HOURS: Monday through Friday 8:30am - 4:30pm

delivery information

TRACK YOUR DELIVERY TRUCK

Find out where your furniture is or when you should expect the big delivery!

Type in either your Order Number or the Phone Number with Area Code you put down for the order.

FREE LOCAL SHIPPING

SERVICE INCLUDES:

  • Delivered to driveway
  • Unpacking and assembly may be required
  • Trash disposal not included
  • Shipping available Tuesday - Saturday, 9am to 4pm
  • No time restrictions
  • No disposal services
  • Not available for apartment deliveries
  • Free shipping is only available for cities in local delivery zone*

360 DELIVERY

SERVICE INCLUDES:

  • Deluxe inspection, prepping and hand assembly
  • Disposal of all packaging materials
  • Blanket wrapped & secured on Crowley truck
  • Advanced scheduling & notifications
  • Professionally placed in your home by experienced Crowley delivery team
  • Delivery available Tuesday - Saturday, 9am to 4pm

PRICING:

    360 Standard

    LOCAL DELIVERY*
    UP TO (2) DELIVERIES PER ORDER

    360 Plus

    UNLIMITED LOCAL DELIVERY*
    FOR 365 DAYS
    PLUS ADDED SERVICE
    BENEFITS**

    *Local 360 Delivery pricing is based on deliveries within the approved delivery zone. MO Local Delivery or Shipping cities are as follows: Adrian, Altona, Archie, Austin, Baldwin Park, Bates City, Belton, Beverly, Birmingham, Blairstown, Blue Springs, Buckner, Camden, Camden Point, Cameron, Centerview, Claycomo, Concordia, Dayton, Dearborn, Drexel, East Lynne, Edgerton, Elmira, Excelsior Springs, Farley, Faucett, Ferrelview, Fleming, Fort Osage, Freeman, Garden City, Gladstone, Glenaire, Gower, Grain Valley, Grandview, Greenwood, Gunn City, Hadsell, Hardin, Harrisonville, Hemple, Henrietta, Higginsville, Holden, Holt, Iatan, Independence, Kansas City, Kansas City North, Kearney, Kingsville, Knoxville, La Tour, Lake Lotawana, Lake Waukomis, Latrhop, Lawson, Lee's Summit, Levasy, Lexington, Liberty, Lone Jack, Missouri City, Mosby, Napoleon, New Market, Oak Grove, Odessa, Orrick, Parkville, Peculiar, Perrin, Pittsville, Platte City, Platte Woods, Plattsburg, Pleasant Hill, Pleasant Valley, Polo, Prathersville, Randolph, Raymore, Raytown, Rayville, Richmond, River Bend, Riverside, Sibley, Smithvilile, Strasburg, Sugar Creek, Tracy, Trimble, Turney, Vibbard, Waldron, Warrensburg, Weatherby Lake, Wellington, West Line, Weston, Whiteman AFB, Wood Heights. KS Local Delivery or Shipping cities are as follows: Aubry, Basehor, Bonner Springs, Bucyrus, De Soto, Edgerton, Edwardsville, Eudora, Fairway, Gardner, Hillsdale, Jarbalo, Kansas City, Lake Quivira, Lansing, Lawrence, Le Loup, Leavenworth, Leawood, Lenexa, Linwood, Louisburg, Merriam, Mission, Mission Hills, Olathe, Overland Park, Paola, Prairie Village, Reno, Roeland Park, Shawnee, Somerset, Spring Hill, Stanley, Stillwell, Tonganoxie, Viiland, Wellsville, Westwood. If a delivery is outside of the local delivery service range, the service rate is $3.00 per mile from selling location with a minimum charge of $99 and includes (1) delivery per order and a maximum distance of 200 miles.

    **360 PLUS includes unlimited delivery for 365 days and wall art delivery to your home.


PRIOR TO DELIVERY

Depending on the items you have purchased, your delivery date will either be set by your Sales Associate at the time of purchase or our Delivery Team will call you to set up delivery once your ordered items have shipped to our warehouse.

The day prior to your delivery, you will receive a call providing you with a two-hour window in which our Delivery Team will arrive at your home.

The day of your delivery you will receive a phone call 30 minutes in advance of our Delivery Team’s arrival.

Prepare the area and clear a path to where your new furnishings will be placed.

MEASURING GUIDE

PREPARE FOR YOUR DELIVERY

Prepare the following to help our Delivery Team complete a safe and efficient delivery:

Clear path for our team to safely locate furniture in its preferred location
Remove artwork or other decor from walls in tight spaces
Notify us if you have difficult driveway access to your home ie. steep, loose gravel, construction on property, low hanging branches

DURING DELIVERY

Our professional Delivery Team is full service and will provide the following services during their visit:

Place your new furniture where you want it
Remove plastic coverings from upholstered pieces, mattresses, & boxsprings
Remove straps which secure sleeper sofa mechanisms
Set up dining room table with leaves in, if you wish
Set glass shelves in hutch and curio units
Set up bed frames and place mattresses on frame
Attach mirrors to dressers, but not to walls
Set up hutch and buffet units, wall units, and curio cabinet
Carry our furniture up a maximum of three flights of stairs if there is no elevator
Remove all packaging materials from your property

ask laura

Ask Laura

Ask Laura Crowley any of your home furnishings questions. The Crowley family has been in the furniture and mattress business for over sixty years. Laura is committed to continuing the family tradition by providing you with the best experience possible. Please share your questions, concerns, and experiences with her.

ASK LAURA